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Help & Faqs


Registering

I did not get a confirmation e-mail

Logon

I cannot login
I forgot my password
I forgot my login name

Google map

The map on my listing is incorrect

Creating a new listing

I cannot list my property
My city is not listed
What is Home Page Featured?
What text should I put for my description?
Can I include a link to other websites?
I am an Agent. Can I advertise my homes?

Editing your listing

How do I make changes to my listing?
How do I cancel my listing?
How do I renew an expired listing?

Messages from web site visitors

How do people/buyers contact me about my listing?

Zillow.com

How to add my listing to Zillow.com

E-Mail Scam

I received an email that might be a scam. How can I tell?

Photos

Do I need to add photos to my listing?
What kinds of digital photos can I upload?
How do I change the order of my images?




Registering

Did not receive confirmation email to register
Some email programs do not accept automated emails. Check your spam folder for the e-mail. You may also contact us or email gina@10realty.com with VERIFY in the subject line and we will verify your account. BACK



Logon

Cannot log in
Your login name and password are case-sensitive. For example, if you set your password as "TurtleDove", then "turtledove" will give you an error. You must use the exact case.

Forgot password
Click here to have your password emailed to you. BACK

Forgot login name
You can still login with your email address as long as you have the password. The screen will display your login name. BACK



Google map

The map is incorrect
You need to enter your address in the field such as "123 Main St., Laurew MD" and then type your zip code into the zipcode field. You cannot have extra words such as "corner of Main and 3rd St." Sometimes Google doesn't have new roads in their database. If you have trouble getting the map to show the correct location, email gina@10realty.com and put "map location" in the subject line and put your listing number and address in the email and we will correct the map. If the road hasn't been added by Google, we will contact Google to try to add the location. BACK



Creating a new listing


Cannot create a listing. Get an error message.

  • Solution 1:
    If you try to upload photos that are too big (more than 1MB) or the wrong format (anything other than .jpeg, .jpg or .png), the program may give you errors. Try to enter your listing without photos first. We will gladly fix your photos for you at no charge. Email them to gina@10realty.com. Be sure to include the listing number or property's address so we can match them to the correct property. BACK
  • Solution 2:
    Sometimes we run across browser compatibility issues. The site is designed for compatibilty with Internet Explorer, Chrome, Firefox and AOL. Safari browsers on a Apple Macintosh get unexpected results sometimes. If you are using Safari, please open your Internet Explorer to list your property. Please contact us if you are using a browser other than the above and we will try to accommodate you. BACK

City is not listed
Place your property in "Other" for now. Send an e-mail to gina@10realty.com with your "City, State" and we will add it to our list of cities. BACK

Featured Listing
With a Home Page Featured Listing, your listing will be selected randomly to be shown on the main page of 10Realty.com, on State, City and Listing pages. It is the highest amount of visibility you can get for your property on this site. Simply put, a home page feature ad will attract more attention to your listing. Our statistics show that properties featured on our Home Page may receive up to 5 to 10 times the number of page visits than properties not on the home page. The cost is $19.00 to show your listing on the Home Page for your choice of 6 months or 1 year.BACK

What text should I put for my description?
Highlight the best features of your home. What were some things that made you purchase it? Be very descriptive. It's always best to give too much detail than too little. And don't worry if you don't have all the information at that time. You can always go back and make changes to your listing as you need to. But most importantly, don't forget to include a phone number so potential buyers can call you. BACK

Include a link to other websites?
Yes. If you have additional information or photos on another website, please feel free to include a link in your description. BACK

I am an Agent. Can I advertise my homes?
If you are an agent who is selling a home or other real estate as an owner-agent, then YES you can advertise your real estate property on 10Realty.com because the home is still for sale by owner. Real estate investors and house "flippers" can also advertise homes and properties they own on 10Realty.com. BACK


Editing your listing

How to make changes to your listing
While on your listing, click on the "Edit Listing" link located just below the headline of your listing (just above the photo section). This will prompt you to login with your username (or email address) and password. Once logged in, you will be able to make changes to your listing. Be sure to click on the "Save Changes" button at the bottom. BACK

Cancel listing
When on your listing, click on the "Remove Listing" link located just below the headline of your listing (just above the photo section). It will prompt you to login. Type CANCEL in the box and click the button "Delete Listing". This action cannot be undone.BACK

Renew an expired listing
You can logon to your account to view and renew your expired listing. You can also locate your listing by clicking on >> STATE >> CITY >> "View Recently Expired". When on your listing, click on the RENEW LISTING button. It will prompt you to login. Make any changes to your ad and SAVE. BACK


Messages from web site visitors

How do people/buyers contact you?
Your listing has anonymous e-mail built into it which means that your email address remains hidden in your listing so that you do not get spam. If someone clicks on the link "E-mail the seller" which is located to the left of the map on your listing, they can fill out a form which will be sent to the email address you registered with. You should click on the link to send yourself a test email to make sure you get your messages. If you do not receive your test email, you should check you SPAM folder to make sure the email wan't delivered there. If it was, then make sure to add it as an approved email address and not Spam. BACK


Zillow.com

How to add my listing to Zillow.com
Locate your property by typing in the address on Zillow.com. When it locates your property, click on your property address to go to your listing on zillow. Click on the tab "more" and then choose "Post for sale for Free". Zillow will then guide you on the next steps. BACK


E-Mail Scam

I received an email that might be a scam. How can I tell?
Click here to view various real estate scams that are surfacing around the Internet. BACK


Photos

Do I need to add photos to my listing?
Our statistics show that listings with photos receive as much as ten times the number of visits than a listing without a photo receives. Real Estate is a very competitive and visual market. It is important to add at least one photo to your listing. If you don't have any photos at the time you create your listing, you can always go back and add photos when you get them. BACK

What kinds of digital photos can I upload?
JPG / JPEG or PNG photos work best. They are compressed while still maintaining the image's integrity. Images no larger than 1MB work best. You can also upload plat images, house plan images, etc... as long as they are .jpeg or .jpg graphics. E-mail your images to gina@10realty.com if they are not in this format. We would be happy to correct them for you. Be sure to include the property's address in the e-mail. BACK

How do I change the order of my images?
The first image uploaded will be the main image on your listing. The easiest way to correct the order of your images is to delete all images and then re-upload them in the correct order. BACK


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